Hi, I'm Sheena Barcelon.
CRM Admin & Deal Operations Specialist

Experienced Sales Support Specialist, CRM Administrator, and Deal Operations professional with 18+ years in SAP-driven environments. Deep expertise in end-to-end Quote-to-Invoice, billing operations, data entry, and administrative support. I leverage AI tools to build dashboards and automations that drive efficiency across finance operations.

📍 Currently available for: CRM Admin • Sales Support • Deal Operations / Deal Support • Billing Specialist • Data Entry • Admin / Executive Assistant • Remote Only • Philippines

Get in Touch Roles I'm Open To View Experience
Sheena A. Barcelon — CRM Admin, Sales Support Specialist, Deal Operations, Billing Specialist and Administrative Assistant based in the Philippines

🔍 Roles I'm Open To

Available for full-time, part-time, and freelance remote positions. Actively seeking opportunities in:

CRM Admin CRM Administrator Sales Support Sales Support Specialist Deal Operations Deal Operations Specialist Deal Support Billing Specialist Billing Administrator Data Entry Data Entry Specialist Admin Assistant Administrative Assistant Executive Assistant Sales Operations Finance Operations Order to Invoice Remote Philippines

Core Competencies

Deal Operations & Sales Support

  • End-to-End Quote-to-Invoice
  • Complex Deal Scenario Validation
  • Sales Ticket & Escalation Management
  • CRM Data Accuracy & Reporting

System Enablement & Testing

  • SAP Application Testing (CPQ 2.0)
  • Release Delivery Validation
  • End-User Training & Support
  • Process Documentation

Finance & Billing Operations

  • SLA-Driven Order Processing
  • Contract Review & Validation
  • Payment & Order Auditing
  • A/R Administrative Functions

CRM Admin & Data Entry

  • CRM Data Management & Admin
  • Accurate Data Entry & Auditing
  • Admin & Executive Assistance
  • Purchase Order & Lease Processing

Tech-Forward Approach

Eager to learn and implement new systems, I actively leverage modern AI tools to streamline personal workflows and explore new operational efficiencies.

AI-Powered Solutions

I utilize advanced LLMs like Anthropic's Claude to conceptualize and develop personal productivity tools, demonstrating a strong aptitude for adopting cutting-edge technology to solve practical problems.

  • Custom Dashboards: Designed interfaces for tracking metrics and personal KPIs.
  • Workflow Automations: Built automated scripts to handle repetitive data tasks and reporting.
  • App Development: Created functional web apps to manage personal operations efficiently.

Recent Certifications

Snowflake | Discover AI

Jan - Feb 2026

Designing Stories in SAP Analytics Cloud

SAP • Jan 2026

Learning SAP Analytics Cloud

LinkedIn • Jan 2026

Professional Experience

IT Sales Operations Support Associate

Morris Furniture Co., Inc. (Remote) | May 2026 - Present

  • Manage sales tickets, resolving customer and internal inquiries.
  • Audit online payments and e-commerce orders for accuracy.
  • Process POs and lease agreements ensuring compliance.
  • Conduct price tag audits and maintain CRM data accuracy.

Sales Ops Business Enablement Sr Spec

SAP PH | Oct 2024 - Present

  • Primary point for Market Units on deal traffic, escalations, and reporting.
  • Partner with various teams (Legal, CDS, O2I) to facilitate deal closure.
  • Dedicated tester for Release Deliveries and CPQ 2.0 application enhancements.
  • Document and define solution paths for Continuous Improvement Programs.

Sales Solution Support

SAP PH | Dec 2018 - Sep 2024

  • Managed end-user inquiries, diagnosing urgency and root causes.
  • Conducted internal training for SAP sales force on new technologies.
  • Championed system use and automation, anticipating escalations.

Finance Operations Specialist (Team Lead)

SAP PH | Apr 2016 - Dec 2018

Served as POC and backup manager for the O2i Manila team. Handled SLA-driven order processing, contract reviews, and generated customer invoices.

Early Career

2006 - 2016

  • SAP PH: Finance Operations Analyst (2013-2016)
  • WeServ Systems: Billing Specialist/Administrator (2012-2013)
  • KForce Global: Billing Specialist (2011-2012)
  • Shell Oil: Retailer Billing Analyst (2009-2011)
  • Accenture: A/R Transaction Analyst (2006-2009)

Education

Bachelor of Science in Mathematics

Polytechnic University of the Philippines

Sta. Mesa | 2002 - 2006

Contact Information

Open to remote roles as CRM Admin, Sales Support Specialist, Deal Operations / Deal Support, Billing Specialist, Data Entry Specialist, or Administrative / Executive Assistant.

shenarc@gmail.com
+63 917 656 7133
Philippines